FAQ's
HOW LONG DOES IT TAKE TO MAKE THE CLOCK?
It takes 24-48 hours to make the clock.
DO YOU MAKE THE CLOCK BY HAND?
Yes, all our clocks are unique as they are hand painted and created.
DO YOU DO CUSTOMISATIONS?
Yes, please contact us on Instagram or Facebook to discuss your customisation. All customisations range between $85 to $115. The more detailed the clock is the higher the price.
HOW CAN I PICK UP MY ORDER?
All 'pickup orders' are FREE to collect from Richmond, Melbourne. Once your order is made we will contact you via your phone or email address to arrange a time.
WHICH POSTAL SERVICE DO YOU USE?
Australia Post Standard, Express and Standard International
LOST OR DAMAGED CLOCKS
We keep a record on the quality of our clocks prior to postage. If you received your clock broken or you did not received it you can make a claim with Australia Post or Contact Us
HOW LONG DOES IT TAKE TO RECEIVE MY ITEM?
We post with Australia Post. Each postal order receives a tracking number, which customers can follow via the Australia Post website.
With In Australia: 2-5 business days depending on location.
International: 10-15 business days depending on the country. All the details are on the Aus Post Website
CHRISTMAS QUESTIONS
WHEN IS THE LAST DAY I CAN ORDER SO I GET IT BEFORE CHRISTMAS?
Domestic- Customers will need to order before the 10th December. Australia Post says that businesses need to post items before 13th December and after this date then Express Postage is required.
International- Australia Post has not announced this yet however we suggest ordering before December 1st.
*These dates are subject to change*
DO WE OFFER GIFT WRAPPING?
We are in the process of organising this add on and it will be available from November the 1st.
WHEN ARE YOU CLOSING DURING THE HOLIDAYS?
We are closed from the 23rd December – 8ththJanuary. Orders can be made during this period but will not be posted until Monday the 9th.
WHEN IS THE LAST DAY I CAN PICK UP MY ORDER?
22nd of December.
WHEN IS THE LAST DAY I CAN PLACE A ORDER FOR PICKUP?
18th December
