Shipping Information

Australian Shipping Orders 

Free

FREE Shipping

Orders over $30

Order Before 12 pm your item will be posted the same day 

Shipping Up to 8 business days*metro areas only 

Shipping with Australia Post Standard Postage

$9.50

Australia Standard 

Order Before 12 pm your item will be posted the same day 

Shipping Up to 8 business days*metro areas only

Shipping with Australia Post Standard Postage 

World Shipping Order

$14.00

New Zealand 

Order Before 12 pm AEST your item will be posted the same day  

Shipping may take 10-15 business days*metro city areas 

Shipping with Australia Post International Standard Postage. Tracking Provided.

$25.00

International Standard 

Order Before 12 pm AEST your item will be posted the same day 

Shipping may take 10-15 business days*metro city areas 

Shipping with Australia Post International Standard Postage. Tracking Provided.

Returns & Exchanges

Exchanges and Wrong Size  

If the product(s) don’t fit correctly  ASEX will offer a size swap exchange for any other available size in stock in the same style. Subject to the following conditions:
 
  1. The return is within 30 days of purchase date.
  2. Items must be in original sale condition (unworn, unwashed, or otherwise unused) Box, marketing material must be attached and not damaged ;
  3. You must cover the cost of the return shipping for the original purchase. The exchange will be posted out at no additional cost.
  4. All exchanges are shipped out only once the original purchase has been received and inspected by ASEX.
  5. If an item does not meet the the original sale condition criteria an exchange will not be granted, and the original purchase will be returned to you.
  6. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the exchange.

Faulty Items

If the product(s) you receive are faulty, ASEX will offer an exchange, credit or refund on any returns.  Subject to the following conditions:
 
  1. Products purchased from the ASEX online store can be returned 30 days after the delivery date by the customer with proof of purchase;
  2. All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
  3. Items must be in original sale condition (unworn, unwashed, or otherwise unused) Box, marketing material must be attached and not damaged ;
  4. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
  5. A refund will only be issued to the person listed on the billing address. A refund cannot be issued on another person’s behalf.
  6. You may be asked to provide personal details for proof of identity for refunds to be issued. These details will be used for the purpose of processing a refund and protect against fraud.
  7. You must cover the cost of the return shipping for the original purchase. 

Change of Mind

If the products are a regretful purcahse ASEX will offer a exchange or credit note, subject to conditions:

  1. Regretful purchased from the ASEX online store can be returned 30 days of the purchase date by the customer with proof of purchase;
  2. All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
  3. Items must be in original sale condition (unworn, unwashed, or otherwise unused) Box, marketing material must be attached and not damaged ;
  4. You must cover the cost of the return shipping for the original purchase. 
  5. The credit note will be issued via the email address provided by the customer.